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Jayne Felgen
Creative Health Care Management
Spring Grove, Pennsylvania, USA

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What is an underlying question that gives form to your work or interest in this field?

I wonder in what ways health care practitioners and organizations can envision, focus and sustain an intention to BE vehicles of healing and love...for patients, families, and providers...transpersonally and including the systems/models of delivery that support such intentions?

What is your personal experience of collective wisdom in groups?

Group behaviors and reflection/introspection have always fascinated me! That would be a good thing given my consultation practice which regularly engages execs, leaders, nurses, physicians and staff.

In recent years I have had some remarkable experiences with colleagues at the Center for Nursing Leadership, an intentional community, that embraces dialogic principles including Circle work. But, perhaps my most profound experiences have involved Dynamic Dialogue and World Cafe and their master facilitators.

These artful tools have transformed my undertsanding of individual and collective wisdom possibilities. (After 5 years I can still see & feel the "voices" and reflective insights that unfolded during my introduction to DD...using the Kosovo Conflict to model one example of diversity.)

Since then these practices have been helpful in exposing the wisdom of health care groups regarding the many challenges facing them in the patient care arena, and in shifting their focus to what matters most to them...a return to the essence of their service mission and their organizational reality as a prelude/platform to consider alternative possibilities.

What is it about the work in this field that excites you and connects you to your own deepest self?

Facilitating the awareness among care givers of their capacity to make a difference...one patient...one family...one co-worker at a time simply winds my clock!

Galvanizing groups around their core purpose, shared values, and common vision to lead changes in patient care settings in real and practical ways that live within the organization and at the practice level is very rewarding.

The process of dialogue intrigues me! The rapidity and depth of learning among participants is amazing...as evidenced by the expressions of leadership at the point of care.

The outcomes are real and tangible: care givers are breaking free of their perceived yolks and are bucking the systems that don't align with patient care values. They are unleashing their passion, creativity, unique talent, and compassion to refocus their work, their processes and systems , leadership,and their personal practices on the patient and their family!

I have always been proud to be a nurse and feel it's a privilige to serve others when they are most vulnerable. Facilitating the healing of healers using dialogic and field work enhances the achievement of these outcomes.

Please provide a brief storyline or snapshot of what brought you to this work.

My mother reports that I've been on my spiritual journey since I was 4 yrs. old. ( A cute story for another time)

As a nurse clinician, educator, leader and consultant I have been in this work of caring for decades. And, I've always known the essence of healing liies within the caring relationship.

In 1997 I read Synchronicity: The Inner Path of Leadership and my life has not been the same! I joined 160+ souls who gathered in NY to explore the meaning of our common response to Joe's message. I was amazed and appalled that only two of us present were from health care. What could that mean...for the service industry...for us?

Subsequently, I participated in several Dynamic Dialogue workshops. These experiences deepened my commitment to serve those who serve others.

And, these gatherings also provided the fodder for a new and unexpected dream/calling: to work with children to help them discover their wondrous selves, their unique "gifts" as future leaders in our world...to celebrate who they are as a prelude to appreciating the differences in others...this, as an alternative to unlearning prejudices later in life. I imagine a generation of grandchildren transforming this world armed with a strong sense of self-esteem, purpose, peace, and harmony!

How would you like to be available to others in this field?

I appreciate working with groups who gather with intent to find meaning..and humor...in our stories and journeys.

My energy is focused is three directions:

(1) facilitating a multi-level study in multiple acute care sites in USA and UK to concurrently research each of the major variables that influence healing...transpersonal caring, care models, leadership characteristics, organizational culture, etc. Caring can and should be taken to the bottom-line!

(2) renovating the barn on my farm as a gathering place for healers and for Youth Discovery day camps for kids.

(3) engaging as fully in the lives of my husband, children and grandchildren as they would want. Being present for them and my siblings...creating balance overall =:>}

Links to this site or others:

Center for Nursing Leadership

Creative Health Care Management


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